Maintenance Support Service of Spago4Q, the open source platform to measure, analyze and monitor quality of products, processes and services
Subscribing Spago4Q support services, you can take advantage of:- bug-fixing of Spago4Q software
- access to specific support services
- replies within a pre-defined time
- high-quality replies, provided by Spago team members, who are in charge of the development of the framework
- preferential access to software updates
- priority in requesting new features to be introduced into the upcoming versions of Spago4Q software.
Service Level
| Type of Service (*) | Details |
|---|---|
| Number of applications | 1 |
| Number of issues | unlimited |
| Response time | 1 working day |
| Bug-fixing | available |
| Tracker | available |
| Support by e-mail | available |
| Support by telephone | available |
| Compatibility with previous software releases | available |
| Updates | available |
| New features | available |
| Number of contacts | 2 |
| Term of the service | 1 year |
(*) Service Definition here
The service is applied to Spago4Q software. We offer first and second level support to open source components of third parties, integrated in the framework. In some cases, we can extend the third level support to third parties as well. For further information and pricing, please contact us.
For any further information about Spago4Q Support, please contact us.
