Commercial Support Services of Spagic, the universal middleware for the development of extensible SOA/BPM solutions and the governance of services

Two different types of support services are available: User Support and Maintenance.

User Support

This option has been conceived so as to support anyone who uses Spagic Universal Middleware in the different available configurations: the applicative one, the Business Process Management one and the integration through Enterprise Service Bus.

In particular, Spagic user support services include:

  • replies to questions concerning the proper use of Spagic
  • access to specific support tools
  • replies within a pre-defined deadline
  • high-quality replies, provided by Spagic team members.

Prices and Service level


Maintenance

This option provides information concerning Spagic maintenance. In particular, it offers:

  • bug-fixing of Spagic software
  • access to specific support services
  • guaranteed replies within a pre-defined deadline
  • high-quality replies, provided by Spagic team members, who are in charge of the development of the suite.
  • preferential access to software updates
  • priority in requesting new features to be introduced into the upcoming versions of Spagic software.

The subscription is applied to one single server, with an unlimited number of CPUs and users.

Prices and Service Level


For any further information about Spagic Support, please contact us.

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